DSP Scorecard Dispute Management

TURN DEFECTS
INTO REVERSALS.

ScoreGuard is a fully managed weekly dispute service built specifically for Delivery Service Partners. Founded by a DSP owner who runs routes, manages drivers, and reads every scorecard — we know this system from the inside, and we work it for you every single week.

CDF Disputes · DSB Dispute Management · Scorecard Reversals · Fantastic Plus Performance · Specialist Escalation · Weekly Performance Reports · CDF Disputes · DSB Dispute Management · Scorecard Reversals · Fantastic Plus Performance · Specialist Escalation · Weekly Performance Reports ·
100%
Every TBA Disputed. Every Week.
F+
Target Scorecard Tier
DSP
Deep Operational Experience
BUILT
Operator-Built. Operator-Tested.

HOW IT WORKS

We handle everything — every week, on autopilot.

01

Secure Onboarding

No compliance concerns. We operate only through access you explicitly authorize and control.

02

Every Defect Reviewed

Every scorecard. Every week. Every opportunity identified. Our team reviews every eligible metric, defect, and performance event to ensure nothing gets overlooked. No manual sorting. No missed opportunities. No guesswork.

03

Scorecard Support

Targeted documentation prepared for every eligible event. Each defect is reviewed individually and supported with category-specific documentation tailored to the circumstances of the event. Consistent. Thorough. Scalable.

04

Weekly Results

Clear reporting. Tracked outcomes. Better visibility. Each week you'll receive: Events Reviewed · Disputes Submitted · Outcome Tracking. Complete visibility into your scorecard support program.

BUILT BY A DSP OWNER
FOR DSPs.

ScoreGuard was built by a DSP owner who has run routes, managed drivers, and lived every metric on that scorecard. This isn't consulting — it's the system, worked by someone who operates inside it every week.

  • We Dispute Beyond Your Targets

    Even after you hit Fantastic Plus, we keep disputing. Your buffer is your protection against future scorecard swings and growth opportunities.

  • Deeper Review Paths

    The initial reason isn't the only path to a reversal. Deeper specialist review often uncovers alternate valid grounds — we know how to trigger that scrutiny.

  • White-Glove, Done-For-You

    No spreadsheets, no portals, no chasing disputes yourself. ScoreGuard is a fully managed service — we handle everything.

Dispute Approval Response — Sample
TBAs Disputed 15
TBAs Approved 3
Adjusted Metric Value 250.9462
Original Standing Fantastic
Adjusted Standing Fantastic Plus ↑

"As scorecards become more demanding, maintaining top-tier performance is no longer optional — it's critical. ScoreGuard helps you not only reach Fantastic Plus, but push beyond it."

Lana McCutchen — Founder, ScoreGuard · DSP Owner

SIMPLE, WEEKLY PRICING

No surprises. Cancel anytime with 14 days notice. Billed weekly via Stripe.

ScoreGuard Weekly
$200
per week · billed weekly via Stripe
  • Unlimited TBAs disputed every week — no exceptions
  • Category-specific dispute strategy for every defect type
  • Category-specific dispute language tailored to each defect type
  • Weekly Performance Report — disputes, outcomes, and trends
  • Authorized portal user access — no credential sharing
  • Direct access to your ScoreGuard dispute specialist

LET'S GET YOU STARTED.

Fill out the form and we'll reach out within 24 hours with portal access instructions and your service agreement to sign.

01

Submit your information below

02

We send portal access instructions + service agreement

03

You add ScoreGuard as an authorized Operations Manager

04

We start disputing your scorecard the next cycle

HAVE QUESTIONS? WE'RE HERE.