DSP Scorecard Dispute Management

TURN DEFECTS
INTO REVERSALS.

Take control of your scorecard.

ScoreGuard is a proprietary CDF and DSB dispute system built specifically for Delivery Service Partners. Developed by a former Amazon L7 turned DSP owner — we don't just know the playbook. We helped write it.

Start Winning Disputes ↗ See how it works
CDF Disputes DSB Dispute Management Scorecard Reversals Fantastic Plus Performance Weekly Coaching Insights LMAQ Specialist Escalation Driver Behavior Analytics CDF Disputes DSB Dispute Management Scorecard Reversals Fantastic Plus Performance Weekly Coaching Insights LMAQ Specialist Escalation Driver Behavior Analytics
6
Violation categories covered
100%
Every TBA Disputed. Every Week. No Exceptions.
52×
Disputes reviewed per year
F+
Target scorecard tier
Process

HOW
IT WORKS

We handle everything — every week, on autopilot. You hand us portal access; we handle the rest.

STEP 01
🔐
Secure Portal Access

You grant ScoreGuard access to your Amazon DSP portal. We securely store credentials and handle weekly logins so you never have to think about it.

STEP 02
📥
Scorecard Download

Each week, we pull your latest scorecard CSV and run it through our proprietary dispute generator — categorizing every TBA by violation type automatically.

STEP 03
🎯
Strategic Dispute Submission

Every defect gets a targeted, category-specific dispute crafted to trigger deeper LMAQ specialist review. Rotating dispute language prevents pattern flagging.

STEP 04
📊
Summary Report Delivery

You receive a clean weekly summary: disputes submitted, outcomes tracked, trends flagged, and actionable coaching tips for your drivers and managers.

The Advantage

BUILT BY A
DSP OWNER
FOR DSPs.

ScoreGuard was developed by a former Amazon L7 who crossed the aisle and became a DSP owner. That insider perspective is the foundation of every dispute strategy we deploy.

  • ✓
    We dispute beyond your targets Even after you hit Fantastic Plus, we keep disputing. Your buffer is your protection for future growth opportunities.
  • ✓
    Initial reason isn't the only path Deeper LMAQ review often uncovers alternate valid grounds for overturn — we know how to trigger that scrutiny.
  • ✓
    Driver coaching baked in Weekly insights into driver behavior trends with ready-to-use coaching cards for your team. Fix the root cause, not just the score.
  • ✓
    White-glove, done-for-you No spreadsheets, no portals, no chasing disputes yourself. ScoreGuard is a fully managed service.

"As scorecards become more demanding, maintaining top-tier performance is no longer optional — it's critical. ScoreGuard helps you not only reach Fantastic Plus, but push beyond it."

Lana McCutchen
Founder, ScoreGuard · Former Amazon L7 · DSP Owner
WEEKLY SCORECARD SUMMARY — SAMPLE
Disputes Submitted 24
Reversals Approved 17
Pending Review 5
Top Violation: No POD 8 defects
Overall Score Tier FANTASTIC PLUS ↑
Plans

SIMPLE,
WEEKLY PRICING

No contracts. No surprises. Cancel anytime. Billed weekly via Stripe.

Starter
$200
per week
  • Unlimited TBAs disputed every week
  • Every TBA Disputed. Every Week. No Exceptions.
  • All 6 violation categories covered
  • Weekly summary report
  • General coaching on your top missed areas each week
  • Authorized portal user access — no credential sharing
Get Started
Most Popular
Enterprise
$350
per week
  • Everything in Starter, plus:
  • Weekly Driver Performance Heatmap — color-coded by DA, sortable by violation type, showing exactly who is costing you points
  • Custom behavior coaching tailored to your operation
  • Real examples pulled from your actual driver data — not generic tips
  • Driver-specific coaching cards your managers can use in 1-on-1s immediately
  • Root cause analysis — we tell you why a pattern is happening, not just that it exists
  • Built to prevent future defects — not just fix past ones
Get Started
Ready to Win

YOUR SCORECARD.
YOUR EDGE.

Join DSPs who are better equipped, better informed, and better positioned to win — every single week.

Start Your Free Consultation ↗ hello@scoreguard.com